If you have recently purchased a watch from Windup Watch Shop and have discovered it is defective, missing a warranty card, or having discrepancies with a limited edition serial number, this guide will help you understand your options for return or exchange and how to proceed smoothly.
Contacting Customer Support for Assistance
Your first step should be to reach out to Windup Watch Shop’s customer service team. Our knowledgeable staff are ready to help resolve any issues you may have with your purchase. You can contact us through our Contact page: https://windupwatchshop.com/pages/contact
Return and Exchange Policy for Defective Watches
If your watch is found to be defective, you are eligible to request a return or exchange under Windup Watch Shop’s return policy. Make sure to provide proof of purchase and details about the defect. Here are the general steps:
- Contact customer service within the return window with your order details and defect description.
- Follow instructions provided by our team to ship the watch back, if required.
- Receive a replacement watch or refund according to the outcome of your case and our policy.
For complete information, please review our Return Policy: https://windupwatchshop.com/pages/refund-policy
Issues with Limited Edition Serial Numbers
If you notice discrepancies with your watch’s limited edition serial number or if the warranty card is missing or incorrect, please:
- Contact customer service promptly with your proof of purchase.
- Request updated paperwork or verification documents to authenticate your watch.
Our team is committed to ensuring that collectors and enthusiasts receive authentic and accurately documented timepieces. Please keep your order details and communication handy for reference.
Additional Support and Resources
For more information on shipping, warranty, and other policies, you can visit our pages below:
- Shipping Information: https://windupwatchshop.com/pages/shipping-information
- About Windup Watch Shop: https://windupwatchshop.com/pages/about
- Visit Our Showroom: https://windupwatchshop.com/pages/showroom
Thank you for choosing Windup Watch Shop. We value your enthusiasm for quality timepieces and are here to support you every step of the way.