If you are not satisfied with your purchase or if the item does not fit as expected, you can return it to us following the guidelines below. We want to ensure your return process is smooth and hassle-free.
Return Eligibility
To be eligible for a return, please make sure your item:
- Has arrived to you in 14 days or less. We reference the delivery date on your tracking info to confirm this.
- Is unused, unworn, and undamaged.
- Includes all original packing materials and accessories.
- Comes with the original packing slip or purchase receipt.
How to Return Your Item
Please follow these steps to return your item to Windup Watch Shop:
- Request a refund through your customer account, or contact our customer service team for a return confirmation.
- Package the item securely using the original packaging if possible.
- Include the packing slip or proof of purchase inside the package.
Ship the package to the following address:
Windup Watch Shop 540 President Street, Suite 1B Brooklyn, NY 11215 United States
- Ensure to share any tracking details with our customer service team.
Refund Process
Once we receive your returned item and verify it meets our return criteria, we will process your refund promptly. Refunds will be issued via the original payment method used during purchase.
Additional Information
For full details on our return policy, please visit our Refund Policy page or contact our friendly customer support team if you have any questions or need assistance during the return process.
You can reach us at: https://windupwatchshop.com/pages/contact