As long as the item is completely unused, unworn and undamaged, it can be returned to us. Shoot us an email at sales@windupwatchshop.com with the item that you would like to return for an exchange. We’ll issue you a refund, and you can then place an order for the replacement product. As with returns, if we determine that the item has been used, worn, or damaged, we cannot accept it for an exchange.