When your order from Windup Watch Shop is held in customs and you're asked to pay duties or taxes, we’re here to help guide you through the process smoothly and clearly.
Understanding Customs Duties and Taxes
Orders shipped internationally may be subject to customs duties, taxes, and fees imposed by your local government or the shipping company. These charges vary depending on your country’s regulations and the value of the items.
Steps to Resolve Customs Clearance Issues
- Verify your order details to ensure that all shipping information is accurate and complete.
- Contact your local customs office or the shipping company handling your package to get precise information on the amount and payment process for customs duties and taxes.
- If you have not paid the customs fees yet, promptly make the payment to avoid delays in receiving your order.
Important Notes
- Customs duties and taxes are not collected by Windup Watch Shop but are assessed by your country’s customs authorities.
- Processing times may vary depending on customs procedures in your country.
- Failure to pay duties and taxes may result in your package being delayed, returned, or abandoned by customs.
Need Further Assistance?
If you have questions or require support related to customs clearance or refunds, please visit our Contact page or review our Shipping Information page for more details.