If you received a delivery notification for your order from Windup Watch Shop but did not get the package, this guide will help you take the right steps to get a replacement sent promptly.
Confirm the Delivery Status
First, we ask that you confirm the shipping information used at checkout is correct. Verify the delivery details in your notification, including the date, time, and delivery address used by the carrier.
Check around your delivery location (porch, mailbox, with neighbors) to see if the package was left in a safe spot you may have missed.
If your shipping address is correct, sometimes packages are marked as delivered before they're dropped off at your address. We advise to wait 2-3 hours as your order may still be out for delivery.
Contact Your Local Post Office
If you still cannot locate your package, reach out to your local post office or courier service to confirm the delivery status. Sometimes packages can be mistakenly marked as delivered or held at the post office for pickup.
If the postal service confirms your package was stolen or cannot be located, please proceed to contact us immediately.
How Windup Watch Shop Helps
Windup Watch Shop is committed to ensuring you receive your carefully curated order. When informed that your package was stolen or not returned after verification with your local post office, we will arrange to ship a replacement via a courier that requires a signature upon delivery to enhance security.
To initiate the replacement process, please contact our customer support team as soon as possible.
Contacting Customer Support
Reach out to us through our contact page at Windup Watch Shop: https://windupwatchshop.com/pages/contact. Provide your order number, delivery notification details, and information from your communication with the local post office.
Our friendly support team will guide you through the replacement shipment process with dedication to your satisfaction.
Additional Tips to Prevent Future Delivery Issues
- Consider specifying delivery instructions or requiring a signature on your order to reduce risks.
- Track your shipments regularly using the tracking number provided in shipment emails.
- If possible, arrange to receive your package at a secure location like your workplace or a trusted neighbor.
At Windup Watch Shop, we value your trust and strive to provide quality craftsmanship along with customer-centric service. Please don't hesitate to contact us for assistance with your order or any other questions.
Thank you for choosing Windup Watch Shop for your timepiece and accessory needs.