We're sorry to hear you haven't received your order.
First, we ask that you confirm the shipping information used at checkout is correct.
If your shipping address is correct, sometimes packages are marked as delivered before they're dropped off at your address. We advise to wait 2-3 hours as your order may still be out for delivery.
If you still can’t locate it- please let us know, and we’ll be happy to assist further, including filing a shipping claim. You can email us directly: sales@windupwatchshop.com